Privacy Policy

Respect for the privacy of personal information about you is very important to us and we are committed to process your personal data accordance with applicable data protection regulations. This Privacy Policy applies to personally identifiable information processed by Solis BioDyne, whether the information is collected through a personal meeting, through this website ( or other systems and processes under Solis BioDyne’s control.

Even if this website provides links to third-party websites, these third-party websites are not covered by this Privacy Policy. Solis BioDyne takes no responsibility for the privacy or security of information you provide to any third-party through linked websites or any other means.

By using this website, you agree that you have reviewed and understood this Privacy Policy, that you accept it. By submitting orders through this website, you agree that you have reviewed and understood our Ordering Conditions and Terms of Sales, that you accept these.

Aim of this Privacy Policy

This Privacy Policy provides information about how we process your personal data, including:
  • what personal data we process;
  • what are the purposes and grounds for processing your personal data;
  • whom we can transfer your personal data to;
  • how long we will retain your personal data;
  • how you can object to your data processing;
  • what rights you have and how you can enforce them;
  • changes of this Privacy Policy.
Name and contact details of the controller

Solis BioDyne OÜ, Estonian registry code: 10242922, address: Teaduspargi 9, 50411, Tartu, Tartumaa, Estonia, e-mail:, phone number: +372 740 9960, fax: +372 740 2079, Skype: solis.biodyne (hereafter referred to as “Solis BioDyne”, "we", “our" or “us”).

The types of data we process

Personal data means data which is directly or indirectly related to a physical person which makes it possible to identify specific person.

We may collect information such as your name, company name, delivery and invoicing address, e-mail address, phone (incl. mobile phone) and fax number, bank account or other identifying information you choose to provide or is provided to us about you. This information may be shared through a personal meeting, filling up the registration form upon signing up as a user, submitting an order through e-shop, e-mail, telephone, via Skype or live-chat or by fax.

You can visit our website without providing any personal data. When you choose to submit it to us, we process this certain personal data about you. For example, we collect information when you participate in any interactive features of our services (e.g. live-chat), sign up as a user of our e-shop, submit an order, request customer support, contact us on cooperation or otherwise communicate with us.

We collect this information about you into our client database.

Our website uses cookies to understand how you and other visitors use our site. We use this information to improve the performance and experience of our website visitors. This includes improving search results, showing more relevant content and information, better communication, and improved website performance.

Purposes and grounds for processing your personal data

Solis BioDyne uses your personal data to process your requests and transactions, deliver your orders, offer or provide additional products and services, personalise the types of information you receive from Solis BioDyne and to develop the services and products we provide.

We may process your data for the performance of a contract or to take steps prior to entering into a contract, including approach you based on publicly available information we have gathered. We may also process your data for accounting purposes.
When communicating with you through newsletters, the legal basis of the processing is our legitimate interest to keep our users, clients and other contacts informed of our latest products and services, share invitations to events where we will be taking part and to manage and administer their user account and orders. We rely on interest to maintain business relationships and communicating with our clients.

When you receive newsletters electronically, we may keep the information on when you opened our newsletters and whether you opened them, and we can determine which links you opened. You may object to such activity in the manner set out in this Privacy Policy.

To whom can your personal data be provided?

Your personal data (name, surname, contact information) may be transferred to our distributors in countries, which are reserved as an exclusive territory for a distributor. This may include data transfer outside the EEA (if your country of residence is outside EEA) – to our distributor in your country of residence. Should your request be redirected to a distributor, we inform you accordingly.

Your personal data may also be transferred to certain processors that we may involve. Such data processors may be: companies providing data centre services, companies providing e-mail or other IT services, companies providing order delivery services and other service providers whose services relate to processing of your personal data or to processing your requests and transactions.

We do not sell or rent your personal data to any third parties.

We give our best to keep your personal data secure at all times, but you should also ensure yourself that user account details and passwords as well as other personal data are securely held and not disclose these to unauthorised third parties.

How long will we retain your personal data?

We store your personal data the purposes mentioned above for as long as we have a meaningful business contact or other contact or as may otherwise be required by law. We review the necessity of retaining your personal data, as well as the data's correctness from time to time and erase unnecessary or outdated data.

How can you object to your data processing?

You have the right to object to your personal data processing for the purposes specified in this Privacy Policy.

If you wish to state that you object to processing of your personal data for the purposes indicated in this Privacy Policy or that you do not wish to receive newsletters from us anymore, please contact us using the contact details indicated in this Privacy Policy.

You can also opt out of our newsletters by using the unsubscribe link in any email you receive from us.

What rights do you have?

Depending on the legal restrictions, you have the following rights in relation to your personal data:
  • to request that we give you access to your personal data processed by it;
  • to request correction of incorrect, inaccurate or incomplete data;
  • to require the deletion of personal data or the restriction of its processing, when there is a legal basis for this;
  • to request to transfer personal data which you provided to us and which is processed by automated means, to another data controller or to submit it directly to you in a convenient form;
  • when your data is processed in violation of legal requirements, the right to file a complaint to the supervisory authority (Estonian Data Protection Inspectorate, Väike-Ameerika 19, 10129 Tallinn, tel.; +372 627 4135, e-mail: or the supervisory authority of your place of residence or work or of the place of the alleged infringement within the EU).

Given that your personal data is processed on the basis of a legitimate interest, you have the right to access the assessment of the compatibility of interests of the data controller (Solis BioDyne) and the data subject (you).

For the enforcement of your rights, please contact us using the contact details indicated in this Privacy Policy.

Changes to Privacy Policy

We are keeping our Privacy Policy under regular review and that is why we take the right to make changes to the Privacy Policy at any time. We kindly ask you to check our Privacy Policy when you use our website to ensure that you are aware of any changes in our privacy practice. Our Privacy Policy was last updated in June 2018.